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Frequently Asked Questions

Q: Will you organise the delivery and set-up of the Bouncy Castle or Inflatable?
A: Yes of course. Our friendly, fully trained and insured staff will go out of their way to help you have the best party ever.

Q: How much space will I need for the Bouncy Castle ?
 A: This depends on  the Bouncy Castle or Inflatable you decide to hire and we would be happy to discuss the requirements at any time. You can view the dimensions of all our Bouncy Castles and Inflatable's on this website.
 
Q:  What power source is needed?
A:  All of our equipment is run off day to day electricity power points.  We supply extension leads to a maximum of 45m.  If you have an event where there is no power source, we can supply generators at an additional cost, if a generator is required please let us know as the number of generators is limited.
 
Q: How much space will I need for the Bouncy Castle ?
A: This depends on  the Bouncy Castle or Inflatable you decide to hire and we would be happy to discuss the requirements at any time. You can view the dimensions of all our Bouncy Castles and Inflatable's on this website.
 
Q: Are your Bouncy Castles and Inflatable's suitable for both indoor and outdoor use?
A: Yes, our Bouncy Castles even come with shower hoods to protect you from the elements.
 
Q: What preparations should I make before taking delivery of the Bouncy Castle ?
A: We ask that you ensure we have a 3ft wide access to the site. Please ensure the area is free from any sharp objects and  excessive mud. An electricity point is required within 40 m. We will be forced to refuse bookings for sites that are unsuitable for bouncy castles e.g. sloping, uneven or dirty gardens.
 
Q: How do I pay?
A: Payment is made by cash on delivery of the equipment. Other Payment methods can be arranged for one off events or regular contract work.
 
Q: Are you Fully Insured ?
A: Yes. We have Public Liability Insurance which covers accidents and injuries caused by equipment failure and improper installation. You the hirer are responsible for ensuring proper adult supervision of the Bouncy Castle or Inflatable and the safety of the children using the equipment. We are not responsible for accidents and injuries other than those directly caused by faults in our equipment or improper installation.
 
Q: What areas do you cover?
A: Our premises is based in Kent but we are happy to travel nationally with our rodeo bulls and other simulators. A small charge to cover fuel costs may apply for any hires out with the specified area.
 
Q: What's included in the price quoted?
A: Delivery of the Bouncy Castle/Inflatable/Simulator, set up, safety briefing, pack up and collection.
 
Q: When are your Bouncy Castles and Inflatable’s available for hire?
A: All year round.
 
Q: What time is the Bouncy Castle or Inflatable delivered ?
A: This really is up to you as we always try to accommodate all customers at a time which suits them best. However, during busier periods when customers are requesting similar hire times a compromise may be necessary. Customers hiring halls etc will be given priority due to their time restrictions.
 
Q: How far in advance should I book ?
A: The earlier the better. Demand is always high for our Bouncy Castles especially during the summer months. If you’re booking between May and September we recommend contacting us 4 - 6 weeks in advance.
 
Q: Can I hire a castle overnight ?
A: We only hire our Adult Castles overnight if the location is secure to satisfy our insurance company and if we can get access to pick the castle up the next morning between 8 am and 10 am. Overnight hires are available for an additional £ 35 charge.

 

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